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Warm Homes Trainee – Kickstart

Part time Peterborough
Position #18963 Closing date 30/09/2021
£9.50 per hour

Background information:

Would you like to join an organisation taking real action for people and the environment?

PECT is an independent charity creating sustainable places by supporting the reduction of resource use, enhancing the natural environment, educating on the changes needed and improving the health and wellbeing of communities that we work with.

Based at the entrance to a country park on the outskirts of Peterborough, PECT is a fun and dynamic place to work. We deliver real impact and benefits for the environment and our values are based around our team, partners and those we work with:

  • Change – Creating sustainable places that are better for people and the environment
  • Expertise – Use knowledge and experience to design and deliver meaningful impact
  • People – Strong and vibrant team who are committed to sustainability
  • Together – We take collaborative action to create positive change

Purpose of role:

The role is to support PECT’s Warm Homes officers to help alleviate fuel poverty throughout Cambridgeshire. As the Warm Homes trainee, you will be part of the Health and Wellbeing team, reporting to the division lead, Karen Igho. Through your development in the role, you will learn a variety of skills to support you in future roles in administration and the energy sector.

We will provide training to undertake the role and support wider training opportunities through Energy Redress and the NEA (National Energy Action).

At PECT you will be working as part of a fun and supportive team. This role you will allow you to develop skills including customer service, understanding of General Data Protection Regulations (GDPR), database management, basic marketing, social media and writing. You will also learn how to undertake procurement and develop an understanding of basic energy advice.

PECT operate a range of programmes and projects and as part of your role you will be required to support on other tasks.

Employer: PECT

Based: This position will be based at PECT’s offices: Ham Lane House, Ham Lane, Peterborough PE2 5UU.

Salary (per hour, pro rata): £9.50

Start Date: ASAP

Hours/Week: 26 hours (3.5 days)

Work outside normal hours: Occasional evening and weekend work may be required

Reports to: Division Lead

Key responsibilities:

You will be responsible for undertaking pre-scripted follow up calls with householders who have previously been provided with energy advice. You will discuss the service they have received and record the impact the energy visit has had on their behaviours and situation.

As part of the role, you will record data about the follow up calls and ensure that data is correctly entered in the Client Relationship Management system, complying with quality standard and General Data Protection Regulation (GDPR).

The successful person will support the project on marketing which will include writing social media posts and blog posts. You will use a range of marketing channels to promote our events which take place both online and physically (when they can be delivered COVID-19 compliant).

You will be required to organise items needed for events and attend them in a supporting role.

You will update and create training material including presentations for the Warm Homes project and assist with contacting frontline workers and community groups via email to tell them about our service and arrange training sessions with them.

Person specification

Essential criteria:

  • We are looking for a confident and creative person who is able to self motivate and work as part of a team.
  • You must be confident talking to people on the phone.
  • You will need basic IT literacy and an understanding of social media platforms including Facebook, Instagram and Twitter.
  • You must be a team player but also able to act independently and use own initiative.

PECT will also provide a thorough induction process, and with regular 121’s and management support will ensure you gain as much experience and knowledge as possible through your placement. You will have the ability to manage multiple tasks at one time.

Change Agents UK will be providing training and development opportunities, plus additional mentoring and networking support, throughout the placement.

This will include:
Access to a selection of Essential Skills online workshops covering key skills such as communication, time management & prioritisation, attendance and travelling to work, presentation skills, communication skills, teamwork and an introduction to sustainability, to support the development of the key workplace skills they will need for success;

Access to our Learning Academy - an online platform of self-led training activities and support notes, designed for people at the start of their careers, to help Kickstarters at their own pace to develop the skills, knowledge and experience needed to create positive careers in sustainability;

An end-of-placement online interactive workshop on CV, application and interview skills with tailored next-steps advice from our experienced team;

121 phone support from our experienced placement team providing objective/goal-setting, assistance with looking for long term work, career advice and support with upcoming interviews or application-writing during their placement;

Apply for this role

To apply:

Jobs from the Kickstart Scheme are open to 16-24 year olds, who are claiming Universal Credit. See more at https://jobhelp.campaign.gov.uk/kickstart/

Talk to your work coach if you are interested in the vacancy and to gain your Introduction ID that you will need in order to apply.

If you have any questions about this role please contact Karen Igho, [email protected] or call 01733 866 436

Postal address: PECT, Ham Lane House, Ham Lane, Peterborough PE2 5UU

For some activities, such as working directly with children on a regular basis, a DBS check may be required.

Variation Clause:

This is a description of the job, as it is constituted at the date shown. It is the practice of the Trust periodically to examine job descriptions, update them and ensure that they relate to the job performed, or to incorporate any proposed changes. The appropriate Manager in consultation with the post holder will conduct this procedure.

In these circumstances it will be the aim to reach agreement on reasonable changes, but if agreement is not possible management reserves the right to make changes to your job description following consultation.